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Privacy Policy

 

Origin Oxygen Ltd Customer Privacy Policy

Policy Effective Date: 20 October 2025

 

Introduction

Origin Oxygen Ltd is committed to protecting and respecting your data and privacy in accordance with our obligations as established under government data protection legislation and conform to the General Data Protection Regulation 2018.

This Privacy Policy explains how we collect, use, and protect information about you when you visit our website, purchase or rent a hyperbaric oxygen chamber from us, or interact with us in any other way.

 

Who we are

Origin Oxygen Ltd

Registered in England & Wales

Company Number:14172111

Registered Address:1 New Street, Wells BA5 2LA

Email:info@origin.oxygen.co.uk

Telephone: 01458 860425

Website:www.originoxygen.co.uk

For data protection purposes, we are the Data Controller of your personal information.

 

How and what information we may collect on you

We collect data and information in the following ways including through:

 

Direct interactions

Information you actively provide when contacting us by telephone, post, email or otherwise to enquire about our services or when you rent or purchase a product from us or complete an online enquiry or booking for on our website. This information is likely to include:

Identity data (may include your first name, last name, username, title, date of birth and gender)

Contact data (may include your billing address, delivery address, email address and telephone numbers) and

Financial data (may include your bank account and payment card details).

It may also include sensitive data.

Sensitive data refers to data that includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, criminal history, information about your health and genetic and biometric data. We may need to collect sensitive information relating to your health or medical conditions but only where this is required and relevant to your rental or purchase of a hyperbaric oxygen chamber or other device we may supply to ensure suitability and safe use.

 

Automated technologies or interactions:

As you interact with our website, we use passive means to collect information such as tracking what pages you visit.  This information is used by us to determine how visitors use our website and other digital content. Such collected data may include:

 

Cookies

We use ‘cookies’ to enhance your experience on our website. Cookies are small data files that are sent to your browser and stored temporarily on your computer to help retain the information that you have entered whilst you browse our sites.

A cookie will typically contain the name of the domain from which the cookie has come and the ‘lifetime’ of the cookie. Cookies do not give us your personal information, they provide us with non-personal information such as remembering your browser settings, what types of software you are using etc., so that we can work with the sites to make them as easy to use as possible for you and all our visitors.

Most browsers automatically accept cookies but you can both delete existing cookies from your browser and, by editing your browser options, choose not to receive cookies in future. Please visit our Cookie Policy (NEED TO INSERT) for more information on this.

Please note that if you choose not to receive cookies then some areas of our website may fail to function as intended so degrading your user experience.

 

IP Addresses

We may collect information about your computer and mobile device, including where available your IP address, operating system and browser type, for system administration. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.

 

How we use your personal data

We will only ever use your data when legally permitted. Most commonly we will use your personal data in the following ways:

  • When we need to perform the contract we are about to enter into or have entered into with you and to enable us to provide you with the products and services which you have requested.  Such as emailing you a rental or purchase agreement for our hyperbaric oxygen chambers or other equipment, providing follow-up information, delivery or service updates, product recall notices, warranty information etc.
  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
  • Where we need to comply with a legal or regulatory obligation.
  • When you have given us consent to process your personal data in order to send marketing information to you.

 

Third parties and disclosure of your personal data

Disclosure of your data to others may be necessary to ensure the smooth provision to you of the products, services and information you request for example with:

  • Delivery and logistics partners
  • Payment service providers
  • Maintenance and technical support contractors
  • Healthcare professionals, medical insurance companies etc (with your consent)

Additionally, we may share your data with third parties who we use to outsource functions such as website hosting and maintenance, email hosting etc or with our professional advisers (such as our auditors, accountants, lawyers) for legal, financial or regulatory purposes.

We never sell your data to third parties.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions. If you request for us to stop processing your data, we will also communicate this to the relevant third parties if they are processing this on our behalf.

While we do not specifically transfer your data to countries outside of the UK or the European Union, some of our external third parties may have operations based outside the UK or the European Union so their processing of your personal data will involve a transfer of data outside those jurisdictions. In such instances we may use specific contracts or codes of conduct or certification mechanisms approved by the European Commission which give personal data the same protection it has in Europe

When we might contact you if you don’t opt-in to receive marketing

If you have chosen not to opt-in to receive marketing material from us, or since opting in have decided to opt-out, we will only contact you regarding any products you may have rented or purchased from us and when we consider it to be in our legitimate interest to contact you about said products.

This may include:

  • Sending rental or purchase agreements and a record of your rental or purchase to you via email.
  • When a situation has arisen that could directly impact the delivery of a piece of equipment you have rented or purchased from us.
  • Sending essential information such as product safety or recall notices or warranty information etc.
  • Emailing you to ask you to complete a feedback survey so we can study how our customers use our products and services and improve our offering accordingly. We will only ask you to feedback on the product you have rented or purchased and you are not obliged to complete the survey we send you.
  • If you have been directly involved, with your specific consent, in any photo, video or media opportunities and provided your details.

 

Direct Marketing

You will usually receive marketing communications from us if you have:

(i) opted into receive marketing communications from us during a rental or purchase; or

(ii) if you signed up to our newsletter on our website

(iii) in each case, you have not opted out of receiving marketing communication.

(iv) if you request to receive marketing material over the phone, by post, or by email or in person communication with us or at an event (e.g. business trade show)

The data you give us about yourself will enable us to give you updates via email, phone or postal services using the contact details you provide, on promotions and services we offer that we think may be of use to you or to involve you in market research. How and why we might contact you will be clearly explained whenever you opt-in to receive marketing from us. To improve our picture of your interests we may link the data you give us with any data we have gathered (via cookies) about your use of our websites.

We do not share your data with any third parties for marketing processes and will get your express opt-in consent before we share your personal data with any third party for marketing purposes. We will not pass on your personal details to any other organisation without your permission unless they are directly involved in the running/maintenance of our website or are an outsource function on behalf of the business. Your data will only be used for the purpose of informing and marketing Oxygen Origin Ltd.

You can ask us to stop sending you marketing messages at any time by following the opt-out (unsubscribe) links on any marketing message sent to you or by emailing info@orginoxygen.co.uk confirming you wish to stop receiving marketing messages. Please note that if you opt-out of receiving our marketing communications we may still store data relating to you and any rentals or purchases you have made.

 

Children under the age of 16

We do not intend to collect information from and market to children under the age of 16 years. Children under the age of 16 years will not be able to sign up to receive marketing communications from us. If you sign up to receive marketing materials from us we will proceed on the basis that you are over 16.

  • Image Rights

If you consent to having your photo taken and used for marketing or PR purposes we will hold your name, image and age (if applicable) on file for future re-use as well as a copy of a photo permission form by which you will have given written consent that we may use the image for marketing purposes.

  • Data Security

We use appropriate technical and organisational measures to protect your information, including encryption, secure servers, and limited access controls.

  • Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

In order to comply with legal and tax obligations we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for at least six years after they cease being customers.

In some circumstances you can ask us to delete your data: see below for further information.

In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

  • Your Rights to your data

Under the EU General Data Protection Regulation you have the right to request a copy of the personal information we hold about you. You also have the right to request that we erase any personal information we hold, where we have no compelling reason to continue processing this data.

A reminder of all your rights under GDPR:

  • Request access to your personal data.
  • Request correction of your personal data.
  • Request erasure of your personal data.
  • Object to processing of your personal data.
  • Request restriction of processing your personal data.
  • Request transfer of your personal data.
  • Right to withdraw consent.

If you wish to exercise any of the rights set out above, please email us at info@orginoxygen.co.uk

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO): https://www.ico.org.uk.

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

We may need to request specific information from you (two forms of identification) to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

 

Changes to this policy

We review our policies regularly so may update this Privacy Policy occasionally.
Any changes will be posted on our website with an updated “Effective Date.”

 

Contact Us

If you have any queries regarding this policy, the use of your data or what data we might hold on you please feel free get in touch by contacting the Data Controller c/o Origin Oxygen Ltd, 1 New Street, Wells, BA5 2LA or emailing info@orginoxygen.co.uk

Similarly, it is very important that the information we hold about you is accurate and up to date. Please let us know if at any time your personal information changes by emailing us at info@orginoxygen.co.uk